OUR OFFICE

VISIT OUR OFFICE IN LAHORE

15-E Alkabir Town Phase 2, Raiwind Road Lahore

Information questions

Frequently Asked Questions

1. How can I contact Steppia customer support?

You can contact Steppia through WhatsApp or email. Our support team is available to assist you with orders, sizing, returns, and general queries.
🟢 WhatsApp: +92 339 4524120
📧 Email: steppia.pk@gmail.com

2. What is the delivery time for orders in Pakistan?

Orders are usually delivered within 5–7 working days across Pakistan. Delivery time may vary slightly depending on your city or unforeseen weather or logistics issues.

3. How can I choose the correct shoe size?

We recommend checking our Size Guide available on the website. Steppia offers Pakistani sizes 6, 7, 8, 9, 10, and 11 along with international size references to help you select the perfect fit.

4. What should I do if I receive a wrong or defective item?

If you receive an incorrect or defective product, please contact us within 48 hours of delivery with your order number and product images. Our team will guide you through the replacement process.

5. Do you offer cash on delivery (COD)?

Yes, Steppia offers Cash on Delivery (COD) all over Pakistan for your convenience.

Information about us

CONTACT US FOR ANY QUESTIONS

Contact Form Demo