Privacy Policy – Steppia

At Steppia, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or shop from our website www.steppia.pk.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from Steppia, we may collect the following information:

Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Shipping & Billing Address

Order & Transaction Information

  • Products purchased

  • Order history

  • Payment method (we do not store card details)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and support requests

  • Improve our website, products, and services

  • Send promotional offers (only if you opt in)

  • Prevent fraud and ensure secure transactions

3. Cookies & Tracking Technologies

Steppia uses cookies to enhance your shopping experience. Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Improve performance and usability

You can disable cookies from your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell or rent your personal data.

We may share limited information only with:

  • Delivery & courier partners (for order fulfillment)

  • Payment gateways (to process payments securely)

  • Legal authorities (if required by law)

All third parties are required to keep your data confidential.

5. Data Security

We take appropriate technical and organizational measures to protect your information against:

  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

Secure servers and trusted payment gateways are used to ensure data protection.

6. Payment Information

All online payments are processed through secure third-party payment gateways.
Steppia does not store credit/debit card details on its servers.

Cash on Delivery (COD) orders only require basic contact and shipping information.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Opt out of promotional communications

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. Steppia is not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

Steppia reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately once posted on the website.

We encourage you to review this page periodically.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 Email: steppia.pk@gmail.com
📞 WhatsApp: +92394524120
📍 Location: Pakistan